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第1单元 导游接站——北京导游 1

Part A　Know-how for Tour'Guides导游实务 2

1．Preparations for Meeting the Tour Group接团准备 3

2．Meeting Tourists at the Airport机场迎宾 3

3．Additional Tips for Tour Guides导游提示 5

Part B　Listening Comprehension导游听力训练 6

Section 1　The Temple of Earth地坛 6

Section 2　The Tian'anmen Square天安门广场 8

Part C　Welcome Speech欢迎词 9

Welcome Speech by the Local Guide地陪致欢迎词 10

Part D　Situational Dialogues情景对话 12

The Great Wall长城 13

Part E　Introduction to Tourist Sites景点讲解 19

The Former Imperial Palace故宫 20

Part F　Optional Exercises选择练习 23

1．Translation景点翻译 23

2．ABC About the Chinese Culture中国文化简介 24

The Colors of Imperial Palaces皇宫的颜色 24

第2单元　旅游线路——山西导游 26

Part A　Know-how for Tour Guides导游实务 27

1．Drafting an Itinerary拟定线路 28

2．Differences in the Itinerary线路差异 28

3．Additional Tips for Tour Guides导游提示 29

Part B　Listening Comprehension导游听力训练 30

Section 1 Mount Wutai五台山 30

Section 2　Yungang Grottoes云冈石窟 32

Part C　Tourist Itineraries旅游线路 33

A Four-day Cultural Tour of Shanxi山西文化之旅四日游 34

Part D　Situational Dialogues情景对话 36

Pingyao Ancient City平遥古城 37

Part E　Introduction to Tourist Sites景点讲解 43

The Qiao's Compound乔家大院 44

Part F　Optional Exercises选择练习 47

1．Translation景点翻译 47

2．ABC About the Chinese Culture中国文化简介 47

Chinese Dragon Culture中国龙文化 47

第3单元　途中讲解——山东导游 50

Part A　Know-how for Tour Guides导游实务 51

1．On the Way to Tourist Sites途中导游 51

2．Taboos of Guiding Service on the Way途中导游服务禁忌 52

3．Additional Tips for Tour Guides导游提示 53

Part B　Listening Comprehension导游听力训练 54

Section 1　Baotu Spring趵突泉 54

Section 2　Penglai Pavilion蓬莱阁 55

Part C　On-the way Introduction途中讲解 57

On the Way from Jinan to Qufu济南到曲阜途中导游 58

Part D　Situational Dialogues情景对话 60

Confucius Temple孔庙 61

Part E　Introduction to Tourist Sites景点讲解 67

Mount Tai泰山 68

Part F　Optional Exercises选择练习 71

1．Translation景点翻译 71

2．ABC About the Chinese Culture中国文化简介 72

Confucianism儒学 72

第4单元　景点讲解——河南导游 75

Part A　Know-how for Tour Guides导游实务 76

1．Sightseeing Tempo游览节奏 77

2．Introduction for Different Tourists对不同游客的讲解方法 78

3．Additional Tips for Tour Guides导游提示 79

Part B　Listening Comprehension导游听力训练 80

Section 1 Yin Ruins殷墟 80

Section 2　White Horse Temple白马寺 82

Part C　Situational Dialogues情景对话 83

Shaolin Temple少林寺 85

Part D　Introduction to Tourist Sites景点讲解 90

Longmen Grottoes龙门石窟 91

Part E　Methods of Introduction讲解方法 94

Method of Narrative Introduction陈述法 94

Part F　Optional Exercises选择练习 95

1．Readings—A City Tour of Kaifeng阅读：开封城市游 95

2．Translation景点翻译 97

3．ABC About the Chinese Culture中国文化简介 97

Chinese Wushu中国武术 97

第5单元　入住酒店——安徽导游 100

Part A　Know-how for Tour Guides导游实务 101

1．Hotel Check-in入住酒店 101

2．Room Standard客房标准 102

3．Additional Tips for Tour Guides导游提示 103

Part B　Listening Comprehension导游听力训练 104

Section 1　Bao Gong's Memorial Hall包公纪念堂 104

Section 2　Xidi西递 106

Part C　Situational Dialogues情景对话 107

Mount Huang黄山 108

Part D　Introduction to Tourist Sites景点讲解 114

Mount Jiuhua九华山 115

Part E　Methods of Introduction景点讲解方法 118

Method of Question-and-answer Introduction问答法 118

Part F　Optional Exercises选择练习 119

1．Readings—Hongcun阅读：宏村 119

2．Translation景点翻译 121

3．ABC About the Chinese Culture中国文化简介 122

Chinese Buddhism中国佛教 122

第6单元　餐饮服务——江苏导游 124

Part A　Know-how for Tour Guides导游实务 125

1．Changing Dishes要求换餐 125

2．Unwilling to Have Meals Together不愿共餐 126

3．Additional Tips for Tour Guides导游提示 127

Part B　Listening Comprehension导游听力训练 128

Section 1　Dr.Sun Yat-sen's Mausoleum中山陵 128

Section 2　Nanjing Museum南京市博物馆 130

Part C　Situational Dialogues情景对话 131

Zhouzhuang周庄 133

Part D　Introduction to Tourist Sites景点讲解 139

Zhuozheng Garden拙政园 140

Part E　Methods of Introduction景点讲解方法 143

Method of Introduction with a Focus on Key Events重点讲解法 143

Part F　Optional Exercises选择练习 143

1．Readings—Li Garden阅读：蠡园 143

2．Translation景点翻译 145

3．ABC About the Chinese Culture中国文化简介 146

Chinese Gardens中国园林 146

第7单元　游客走失——浙江导游 149

Part A　Know-how for Tour Guide导游实务 150

1．Tourists Missing游客走失 150

2．Measures Taken to Prevent Tourists from Getting Lost预防游客走失的方法 151

3．Additional Tips for Tour Guides导游提示 152

Part B　Listening Comprehension导游听力训练 153

Section 1　Liuhe Pagoda（Six-harmony Pagoda）六和塔 153

Section 2 Wuzhen乌镇 155

Part C　Situational Dialogues情景对话 156

West Lake西湖 157

Part D　Introduction to Tourist Sites景点讲解 163

Lingyin Temple（Temple of the Soul's Retreat）灵隐寺 164

Part E　Methods of Introduction景点讲解方法 167

Method of Introduction with Quotations引用法 167

Part F　Optional Exercises选择练习 168

1．Readings—Broken Bridge断桥 168

2．Translation景点翻译 170

3．ABC About the Chinese Culture中国文化简介 171

Chinese Towers and Pavilions中国亭台楼阁 171

第8单元　事故处理——上海导游 174

Part A　Know-how for Tour Guides导游实务 175

1．The Lost Luggage行李丢失 175

2．Fire Accident火灾 176

3．Additional Tips for Tour Guides导游提示 177

Part B　Listening Comprehension导游听力训练 179

Section 1　Jinmao Tower金茂大厦 179

Section 2　Oriental Pearl TV Tower东方明珠电视塔 180

Part C　Situational Dialogues情景对话 182

The Bund外滩 183

Part D　Introduction to Tourist Sites景点讲解 189

Nanjing Road南京路 190

Part E　Methods of Introduction景点讲解方法 193

Method of Explanatory Introduction解释法 193

Part F　Optional Exercises选择练习 193

1．Readings—Yuyuan Garden（Garden of Leisurely Repose）阅读：豫园 193

2．Translation景点翻译 195

3．ABC About the Chinese Culture中国文化简介 196

Twelve Animal Signs十二生肖 196

第9单元　急救——陕西导游 198

Part A　Know-how for Tour Guides导游实务 199

1．The Heart Attack突发心脏病 199

2．Tourists Injured游客受伤 200

3．Additional Tips for Tour Guides导游提示 201

Part B　Listening Comprehension导游听力训练 202

Section 1　Big Wild Goose Pagoda大雁塔 202

Section 2　Small Wild Goose Pagoda小雁塔 203

Part C　Situational Dialogues情景对话 205

The Terra Cotta Warriors and Horses兵马俑 206

Part D　Introduction to Tourist Sites景点讲解 212

Huaqing Hot Spring华清池 214

Part E　Methods of Introduction景点讲解方法 217

Method of Combining Facts and Figments虚实结合法 217

Part F　Optional Exercises选择练习 218

1．Readings—Mount Huashan阅读：华山 218

2．Translation景点翻译 220

3．ABC About the Chinese Culture中国文化简介 220

Chinese Cuisines中国烹饪 220

第10单元　购物——四川导游 223

Part A　Know-how for Tour Guides导游实务 224

1．Entertainments娱乐活动 224

2．Shopping购物 225

3．Additional Tips for Tour Guides导游提示 226

Part B　Listening Comprehension导游听力训练 227

Section 1　Wuhou Temple武侯寺 227

Section 2　Du Fu's Thatched Cottage杜甫草堂 228

Part C　Situational Dialogues情景对话 230

Dujiangyan Irrigation Project都江堰水利工程 231

Part D　Introduction to Tourist Sites景点讲解 238

The Taoping Qiang Stockaded Village桃坪羌寨 239

Part E　Methods of Introduction景点讲解方法 242

Method of Section-by-section Introduction分段讲解法 242

Part F　Optional Exercises选择练习 243

1．Readings—Sanxingdui Museum阅读：三星堆博物馆 243

2．Translation景点翻译 245

3．ABC About the Chinese Culture中国文化简介 245

Chinese Taoism中国道教 245

第11单元　投诉——云南导游 248

Part A　Know-how for Tour Guides导游实务 249

1．Handling Complaints投诉处理 249

2．Measures Taken to Avoid the Complaints预防投诉的方法 250

3．Additional Tips for Tour Guides导游提示 251

Part B　Listening Comprehension导游听力训练 252

Section 1 Yuantong(Accommodating)Temple圆通寺 252

Section 2 Western Hills西山 254

Part C Situational Dialogues情景对话 255

Dali大理 256

Part D Introduction to Tourist Sites景点讲解 262

Ancient Lijiang City丽江古城 263

Part E　Methods of Introduction景点讲解方法 267

Method of Suspense-creating Introduction制造悬念法 267

Part F　Optional Exercises选择练习 268

1．Readings—Stone Forest阅读：石林 268

2．Translation景点翻译 270

3．ABC About the Chinese Culture中国文化简介 271

Chinese Painting中国画 271

第12单元　送客离站——广西导游 274

Part A　Know-how for Tour Guides导游实务 275

1．Preparations for Sending off the Tour Group离站准备 275

2．Possible Delay of Sending off the Tourists离站可能遇到的延误 276

3．Additional Tips for Tour Guides导游提示 277

Part B　Listening Comprehension导游听力训练 278

Section 1　Elephant Trunk Hill象鼻山 278

Section 2　Fubo(Taming Wave)Hill伏波山 279

Part C　Situational Dialogues情景对话 281

Reed Flute Cave芦笛岩 282

Part D　Introduction to Tourist Sites景点讲解 288

Lijiang River漓江 289

Part E　Farewell Speech欢送词 292

A Farewell Speech by the Local Guide地陪致欢送词 292

Part F　Optional Exercises选择练习 294

1．Readings—West Street阅读：西街 294

2．Translation景点翻译 295

3．ABC About the Chinese Culture中国文化简介 296

Chinese Calligraphy中国书法 296

Tapescripts 299

Keys 313

References 324