高职高专“十一五”规划教材 导游英语pdf电子书版本下载

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Part Ⅰ Service Procedure Part 1

Unit 1 Meeting the guest 3

Unit 2 On the way to the hotel 7

Unit 3 Check in at the hotel 12

Unit 4 Talking about the itinerary 17

Unit 5 Going out for meal 22

Unit 6 On the way to the scenery 28

Unit 7 Check out at the hotel 34

Unit 8 Seeing off 38

Part Ⅱ Handling Complaints and Emergency Part 43

Unit 1 Handling complaints 45

Unit 2 Handling special dietary requirements 49

Unit 3 Handling the adjustment of the itinerary（Ⅰ） 53

Unit 4 Handling the adjustment of the itinerary（Ⅱ） 57

Unit 5 Incident of meeting the guests 60

Unit 6 Missing luggage 65

Unit 7 Missing tourists 71

Unit 8 Missing travel certificate 75

Part Ⅲ Chinese society and culture part 79

Unit 1 Basic information of China 81

Unit 2 Main religions in China 83

Unit 3 Traditional Chinese festivals 89

Unit 4 Chinese cuisine 93

Unit 5 Chinese arts 99

Unit 6 Tea and silk 110

Unit 7 Traditional Chinese medicine and acupuncture 115

Unit 8 Ancient Chinese architecture and garden 120

Part Ⅳ Practical Writing and Training part 125

Unit 1 Tour of Chinese imperial palace 127

Unit 2 Tour of temples 133

Unit 3 Tour of Chinese imperial mausoleum 139

Unit 4 Tour of Chinese gardens 145

Unit 5 Tour of Chinese ancient fortification 151

Unit 6 Tour of mountains 157

Unit 7 City tour 162

Unit 8 Tour of lakes and rivers 167

参考文献 172