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Part Ⅰ Travel＆Tourism Industry旅游与旅游业 3

Unit 1 Travel Destinations旅游目的地 3

Preview 3

Dialogs 1．At the Ticket Box在售票处 4

2．Cable Car Service缆车服务 4

3．Boat Rental游船出租 5

Reading 1．The Emblem of Chinese Tourism Industry中国旅游业的标志——马超龙雀 5

2．Travel Destinations旅游目的地 6

Exercises 7

Listening 8

Speaking 8

Challenging Your Reading National Parks国家公园 9

Unit 2 Travelers旅行者 10

Preview 10

Dialogs 1．Travel Planning旅行计划 11

2．Summer Holiday暑假 11

Reading 1．Why People Travel人们为何旅游 12

2．Travel Alone单独旅行 12

Exercises 13

Listening 14

Speaking 15

Challenging Your Reading Working Holidays假期兼职 15

Unit 3 At the Travel Agency（1）在旅行社（一） 17

Preview 17

Dialogs 1．Providing Information咨询 18

2．Price Quoted报价 18

3．Foreign Study Tour海外游学团 19

Reading 1．Why Choose a Travel Agency为什么选择旅行社 20

2．What Is a Travel Agency旅行社的作用 20

Exercises 21

Listening 22

Speaking 23

Challenging Your Reading Western Holidays西方的节日 23

Unit 4 At the Travel Agency（2）在旅行社（二） 24

Preview 24

Dialogs 1．Booking Air Tickets订机票 25

2．Buying Train Tickets买火车票 25

Reading 1．Travel Tips（1）旅游锦囊（一） 26

2．Travel Tips（2）旅游锦囊（二） 26

Exercises 27

Listening 28

Speaking 29

Challenging Your Reading Taxi的士 30

Unit 5 Tour Guides导游 32

Preview 32

Dialogs 1．A Welcome Speech欢迎词 33

2．En Route沿途导游 33

3．A Farewell Speech欢送词 33

Reading 1．The Role of a Tour Guide导游的职责 34

2．Why Choose to Be a Tour Guide为何当导游 34

Exercises 35

Listening 36

Speaking 37

Challenging Your Reading A Guide to Health（1）旅游健康指南（一） 37

Unit 6 Tour Leaders领队 39

Preview 39

Dialogs 1．Check in at the Airport办理登机手续 40

2．Luggage Check行李托运 41

Reading 1．The Role of a Tour Leader领队的职责 41

2．Passport and Visa护照与签证 42

Exercises 44

Listening 47

Speaking 48

Challenging Your Reading A Guide to Health（2）旅游健康指南（二） 48

Unit 7 Immigration and Customs移民局和海关 50

Preview 50

Dialogs 1．Immigration在移民局 51

2．At Customs（1）在海关（一） 52

3．At Customs（2）在海关（二） 52

Reading 1．Customs海关 53

2．Customs Declaration Form of Canada加拿大海关申报单 53

Exercises 55

Listening 56

Speaking 57

Challenging Your Reading Chinese Souvenirs中国纪念品 57

Unit 8 Shopping购物 59

Preview 59

Dialogs 1．At a Souvenir Shop纪念品商店 60

2．At a Clothes Store服装店 60

Reading 1．Traditional Chinese Dress—Qipao中国的传统服饰——旗袍 61

2．Hong Kong—A Shopping Paradise香港——购物的天堂 61

Exercises 62

Listening 63

Speaking 64

Challenging Your Reading Malls商业街 65

Part Ⅱ The Hospitality Industry饭店接待业 69

Unit 9 Hotel ABC酒店知识 69

Preview 69

Dialogs 1．Introducing a Hotel介绍酒店 70

2．Introducing Hotel Facilities介绍酒店设施 70

Reading 1．Different Hotels不同的酒店类型 71

2．Inns客栈 72

Exercises 73

Listening 74

Speaking 74

Challenging Your Reading Las Vegas拉斯韦加斯 75

Unit 10 Front Office—Reservation前厅部——预订服务 77

Preview 77

Dialogs 1．Accepting a Reservation接受预订 78

2．Refusing a Reservation拒绝预订 78

Reading 1．A Confirmation Letter确认信 79

2．Reservation Form预订表格 80

Exercises 81

Listening 82

Speaking 83

Challenging Your Reading Holidays in Australia澳大利亚的节日 84

Unit 11 Front Office—Concierge前厅部——礼宾服务 85

Preview 85

Dialogs 1．Baggage Service行李服务 86

2．Showing the Guest to the Room送客进房 86

Reading 1．Why Give Tips为什么给小费 87

2．Forms表格 87

Exercises 88

Listening 89

Speaking 90

Challenging Your Reading Hotel Rossiya俄罗斯酒店 91

Unit 12 Front Office—Check-in前厅部——入住登记服务 92

Preview 92

Dialogs 1．Guest with a Reservation有预订客人 93

2．Guest without a Reservation散客 93

3．Check in for a Group团队入住 94

Reading 1．Front Office前厅部 95

2．Registration Form入住登记表 95

Exercises 96

Listening 97

Speaking 98

Challenging Your Reading Front Office前厅部 99

Unit 13 Front Office—Check-out前厅部——结账退房服务 100

Preview 100

Dialogs 1．Pay in Cash现金结算 101

2．Pay by Credit Card信用卡付账 101

3．Pay with a Traveler's Check旅行支票付账 102

Reading 1．Ways of Payment付款方式 102

2．Credit Cards信用卡 103

Exercises 104

Listening 105

Speaking 106

Challenging Your Reading The History of Money钱的历史 107

Unit 14 Housekeeping—Chamber Service客房部——客房服务 108

Preview 108

Dialogs 1．Cleaning the Room清扫客房 109

2．Turn-Down Service开夜床服务 109

3．Do Not Disturb请勿打扰 110

Reading 1．Service with a Smile微笑服务 110

2．Turn-Down Service开夜床服务 111

Exercises 112

Listening 113

Speaking 114

Challenging Your Reading Customer Relations客户关系 114

Unit 15 Housekeeping—Floor Desk Service客房部——楼层服务 115

Preview 115

Dialogs 1．Wake-up Call Service叫醒服务 116

2．Offering Help提供帮助 116

3．Receiving a Visitor接待访客 116

Reading 1．Housekeeper客房部经理 117

2．Standard Rooms标准间 117

Exercises 118

Listening 119

Speaking 120

Challenging Your Reading Housekeeping:the Backbone of a Hotel客房部的重要性 121

Unit 16 Housekeeping—Laundry Service客房部——洗衣服务 122

Preview 122

Dialogs 1．Collecting Laundry收取洗衣 123

2．Delivering Laundry送还洗衣 123

3．Express Service快速洗衣服务 123

Reading 1．Clothes in Britain英国的服装 124

2．Laundry List洗衣单 125

Exercises 126

Listening 127

Speaking 128

Challenging Your Reading Fashion Industry服装业 129

Unit 17 Food＆Beverage—Breakfast餐饮部——早餐服务 130

Preview 130

Dialogs 1．Continental Breakfast欧陆式早餐 131

2．American Breakfast美式早餐 132

Reading 1．Bacon and Eggs熏肉和鸡蛋 133

2．Table Manners餐桌礼仪 133

Exercises 135

Listening 136

Speaking 137

Challenging Your Reading The Harm of Skipping Breakfast不吃早餐的害处 138

Unit 18 Food＆Beverage—Lunch餐饮部——午餐服务 140

Preview 140

Dialogs 1．A la Carte零点 141

2．Table D'h？te套餐 141

3．Paying the Bill埋单 142

Reading 1．Traditional English Dinner传统英式晚餐 143

2．Wine葡萄酒 143

Exercises 144

Listening 146

Speaking 147

Challenging Your Reading Having Salad before the Entrée在主菜前吃点沙拉 148

Unit 19 Food＆Beverage—At a Chinese Restaurant餐饮部——中餐厅服务 149

Preview 149

Dialogs 1．Seating the Guests引座 150

2．The Chef's Specialties厨师特选菜肴 150

Reading 1．Eat in China食在中国 151

2．Chopsticks筷子 151

Exercises 153

Listening 154

Speaking 154

Challenging Your Reading World Famous Wines世界著名葡萄酒 155

Unit 20 Food＆Beverage—Room Service餐饮部——房内用膳服务 157

Preview 157

Dialogs 1．Taking an Order下单 158

2．Sending Food to the Guestroom送餐 158

Reading 1．Hamburger,Pizza and KFC汉堡包、比萨和肯德基 159

2．As American as Apple Pie像苹果派一样具有美国特色 159

Exercises 160

Listening 161

Speaking 162

Challenging Your Reading The Hamburger汉堡包 163

Unit 21 Money Exchange外币兑换 164

Preview 164

Dialogs 1．Cashing Traveler's Checks兑换支票 165

2．Guest Needs Change换零钱 165

3．Money Exchange外币兑换 166

Reading 1．American Money美国的货币 167

2．Change in City Life零钱与城市生活 167

Exercises 168

Listening 169

Speaking 170

Challenging Your Reading Flip a Coin掷硬币决定 170

Unit 22 Business Center商务中心 172

Preview 172

Dialogs 1．Copy Service复印服务 173

2．Internet Service互联网服务 174

3．Ticket Service票务服务 174

Reading 1．Convention Business会议业务 175

2．A Business Letter商务信函 175

Exercises 176

Listening 177

Speaking 178

Challenging Your Reading The Convention Facilities会议设施 179

Unit 23 Health＆Recreation Center康乐中心 180

Preview 180

Dialogs 1．At the Health Club在健身俱乐部 181

2．At the Beauty Saloon在美发沙龙 181

3．Bowling保龄球 182

Reading 1．Chinese Herbal Medicine中草药 183

2．Acupuncture针灸 183

Exercises 184

Listening 184

Speaking 185

Challenging Your Reading Spa温泉疗养 186

References参考书目 187