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Chapter 1 The Concept and Functions of Logistics 1

Text 1 Overview of Logistics 1

Text 2 Activities of Logistics 11

Case Study:True Value Company 21

Chapter 2 Order Management and Customer Service 26

Text 3 Order Management 26

Text 4 Key Performance Indicators:Putting the Customer First(1) 36

Text 5 Key Performance Indicators:Putting the Customer First(2) 47

Case Study:Intel's Low-Cost Supply Chain Model 57

Chapter 3 Supply Chains 61

Text 6 The Supply Chain Concept 61

Text 7 Supply Chain Management:Barrier and Integration 71

Case Study:How Cisco Succeeds at Global Risk Management 80

Chapter 4 Warehousing 86

Text 8 Warehousing Management 86

Case Study:Grocery Giant Kroger Changes the Distribution Game 97

Chapter 5 Information Systems 102

Text 9 Information and Logistics 102

Text 10 Looking Ahead:Faster,Brighter Technology 111

Case Study:PLS Uses RFID to Track Pallets,Containers 123

Chapter 6 Packaging and Material Handling 126

Text 11 Packaging 126

Text 12 Material Handling 135

Case Study:Sainsbury's Cumbersome Supply Chain 145

Chapter 7 Inventory Management 148

Text 13 Inventory 148

Text 14 Approaches to Managing Inventory 155

Case Study:Procter＆Gamble Takes Inventory up a Notch 165

Chapter 8 International Trading Terms 171

Text 15 The Way to Trade 171

Text 16 Documentation 185

Case Study:How Gillette Cleaned up Its Supply Chain 195

Chapter 9 The Development of Logistics 203

Text 17 The 3PL Industry 203

Text 18 Outsourcing 213

Case Study:A Case for Offshoring Procurement Outsourcing 223

Appendix 1 Logistics Samples 226

Appendix 2 Logistics Terms 232

Appendix 3 Logistics Abbreviations 236

Appendix 4 Top 10 Logistics Companies 238

References 244

Teacher's Book 245

Text 1 Overview of Logistics 245

Text 2 Activities of Logistics 249

Text 3 Order Management 253

Text 4 Key Performance Indicators:Putting the Customer First(1) 257

Text 5 Key Performance Indicators:Putting the Customer First(2) 261

Text 6 The Supply Chain Concept 265

Text 7 Supply Chain Management:Barrier and Integration 269

Text 8 Warehousing Management 273

Text 9 Information and Logistics 278

Text 10 Looking Ahead:Faster,Brighter Technology 282

Text 11 Packaging 286

Text 12 Material Handling 290

Text 13 Inventory 294

Text 14 Approaches to Managing Inventory 298

Text 15 The Way to Trade 302

Text 16 Documentation 307

Text 17 The 3PL Industry 310

Text 18 Outsourcing 314