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Chapter 1 Business Letters Writing 1

Learning focus 1

Section one Common letters and business letters 1

Section two The layout of business letters 2

Section three Format of a business letters 4

Section four Writing principles on business letters 6

Section five Exercises 10

Chapter 2 Establishment of Business Relations 15

Learning focus 15

Section one Introduction 15

Section two Useful sentences 17

Section three Specimen letters 19

Section four Dialogue practice 24

Section five Exercises 25

Chapter 3 Inquiry 30

Learning focus 30

Section one Introduction 30

Section two Useful sentences 31

Section three Specimen letters 34

Section four Dialogue practice 40

Section five Exercises 41

Chapter 4 Quotations and Offer 45

Learning focus 45

Section one Introduction 45

Section two Useful sentences 47

Section three Specimen letters 48

Section four Dialogue practice 53

Section five Exercises 54

Chapter 5 Counter-offer 58

Learning focus 58

Section one Introduction 58

Section two Useful sentences 59

Section three Specimen letters 61

Section four Dialogue practice 68

Section five Exercises 69

Chapter 6 Order and Acceptance 75

Learning focus 75

Section one Introduction 75

Section two Useful sentences 77

Section three Specimen letters 79

Section four Dialogue practice 84

Section five Exercises 85

Chapter 7 Terms of Payment 91

Learning focus 91

Section one Introduction 91

Section two Useful sentences 92

Section three Specimen letters 94

Section four Dialogue practice 101

Section five Exercises 101

Chapter 8 Payment by Letter of Credit 107

Learning focus 107

Section one Introduction 107

Section two Useful sentences 108

Section three Specimen letters 110

Section four Dialogue practice 119

Section five Exercises 121

Chapter 9 Commodity Inspection,Insurance and Arbitration 129

Learning focus 129

Section one Introduction 129

Section two Useful sentences 133

Section three Specimen letters 135

Section four Dialogue practice 142

Section five Exercises 145

Chapter 10 Packing and Shipment 151

Learning focus 151

Section one Introduction 151

Section two Useful sentences 154

Section three Specimen letters 156

Section four Dialogue practice 165

Section five Exercises 166

Chapter 11 Claims and Complaints 172

Learning focus 172

Section one Introduction 172

Section two Useful sentences 174

Section three Specimen letters 175

Section four Dialogue practice 179

Section five Exercises 180

Chapter 12 Agency 186

Learning focus 186

Section one Introduction 186

Section two Useful sentences 188

Section three Specimen letters 189

Section four Dialogue practice 195

Section five Exercises 197

参考文献 202

附录 样信、对话的译文及练习参考答案 203

Chapter 1 Business Letters Writing 203

Chapter 2 Establishment of Business Relations 208

Chapter 3 Inquiry 213

Chapter 4 Quotations and Offer 219

Chapter 5 Counter-offer 224

Chapter 6 Crder and Acceptance 230

Chapter 7 Terms of Payment 236

Chapter 8 Payment by Letter of Credit 242

Chapter 9 Commodity Inspection,Insurance and Arbitration 251

Chapter 10 Packing and Shipment 258

Chapter 11 Claims and Complaints 266

Chapter 12 Agency 271