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Unit 1 Introduction to Logistics 1

Text 1 What is Logistics 1

Dialogue 1 Introduction to Logistics Company 5

Text 2 Activities in Logistics System 9

Dialogue 2 Visiting a Logistics Company 13

Unit 2 Customer Service 18

Text 1 What is Customer Service 18

Dialogue 1 Delay of Delivering 22

Text 2 How to Improve Customer Service Level 25

Dialogue 2 Making a Complaint 29

Unit 3 Warehousing 35

Text 1 Warehouse Operation 35

Dialogue 1 Visiting a Warehouse 39

Text 2 Inventory Management 42

Dialogue 2 How Much Should I Order 46

Unit 4 Transportation and Distribution 53

Text 1 Transportation Mode 53

Dialogue 1 Negotiating about the Transportation Conditions 59

Text 2 Distribution Management 61

Dialogue 2 Partial Shipment and Transshipment 65

Unit 5 Packaging 70

Text 1 Introduction of Packaging 70

Dialogue 1 Packing of Silk Stockings 74

Text 2 Functions of Packaging 77

Dialogue 2 the Packaging of Beer 80

Unit 6 International Logistics 86

Text 1 Containerization 86

Dialogue 1 Talking about the Unloading Port 90

Text 2 Main Logistics Documents 94

Dialogue 2 Change of Port of Destination 98

Unit 7 Purchasing 102

Text 1 Purchasing 102

Dialogue 1 What is Purchasing 106

Text 2 Purchasing Process 109

Dialogue 2 Ordering Equipment 113

Unit 8 the Third Party Logistics 118

Text 1 the Nature of the Third Party Logistic 118

Dialogue 1 Searching the 3PL Companies 122

Text 2 3PL in China 125

Dialogue 2 Evaluating 3PL Companies 130

Unit 9 Supply Chain Management 135

Text 1 Supply Chain Management 135

Dialogue 1 Developing a Supply Chain 139

Text 2 Developing Trends in Supply Chain Management 142

Dialogue 2 the Possibility of Creating a Supply Chain 146

Unit 10 Logistics Information Management 151

Text 1 The Role of Information Management 151

Dialogue 1 Difference between legacy system and present system 156

Text 2 Pick-to-Light Basics 159

Dialogue 2 Introduction to Supply Chain Management Information System 163

Appendix Ⅰ 附录一 Logistics Terms 168

Appendix Ⅱ 附录二 Reference Key 176

Appendix Ⅲ 附录三 International Logistics Words 190

Appendix Ⅳ 附录四 Logistics Documents 205

参考文献 219