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Unit 1 1

Text Cabin Attendants'Qualifications 1

Exercises 6

Reading Comprehension Flight Attendants'Job 8

Unit 2 12

Text Language Skill 12

Exercises 17

Peading Comprehension Cabin Attendants'Special Language Skills 20

Unit 3 22

Text Announcements 22

Exercises 28

Reading ComprehensionLanding in Transit(Change of Chrew) 31

Cabin Installations for 777 31

Unit 4 33

Text Boarding the Passengers 33

Exercises 37

Reading Comprehension Air Rage 40

Unit 5 43

Text Preflight Preparation 43

Exercises 48

Reading Comprehension Catering Survey 51

Unit 6 54

Text Departure and Arrival 54

Exercises 59

Reading Comprehension Human Factors 62

Unit 7 66

Text Beverage and Meals 66

Exercises 71

Reading Comprehension Charter Flights 76

Unit 8 78

Text Medical-first Aid 78

Exercises 85

Reading Comprehension Fainting 88

Unit 9 90

Text Duty Free Service 90

Exercises 96

Reading Comprehension Duty-free Market Share 99

Unit 10 102

Text Communication and Entertainment System 102

Exercises 108

Reading Comprehension The Passenger Cabin 111

Unit 11 113

Text Passenger and Baggage Flow 113

Exercises 120

Reading Comprehension At the Airport 122

Unit 12 124

Text Cargo Shipping and Delivery Information 124

Exercises 129

Reading Comprehension Freight Categories 132

Unit 13 134

Text Complaints and Compensation 134

Exercises 138

Reading Comprehension What to Do When Making a Complaint 141

Unit 14 143

Text Customs Regulation at Airports 143

Exercises 147

Reading Skill Reading in Thought Patterns（意群视读） 150

Reading Comprehension Time Zones and Jet Lag 151

Unit 15 153

Text A Brief Introduction to CIQ 153

Exercises 158

Reading Skill Recognizing Signal Words（信号词）（1） 162

Reading Comprehension(1)Immigration Instructions for the USA 163

(2)Customs Declaration 164

Unit 16 166

Text Weather 166

Exercises 172

Reading Skill Recognizing Signal Words（信号词）（2） 175

Reading Comprehension Heavy Precipitation 176

Unit 17 178

Text The Safety of Passengers 178

Exercises 182

Reading Skill Guessing word Meanings（猜测词义）（1） 185

Reading Comprehension Emergency Equipment 186

Unit 18 189

Text The Safety ofthe Flight 189

Exercises 194

Reading Skill Guessing word Meaning（词义猜测）（2） 197

Reading Comprehension The Emergency Announcement 198

Unit 19 200

Text Hijacking 200

Exercises 206

Reading Skill The Five Whs 209

Reading Comprehension Hijacking 209

Unit 20 212

Text Crowd Control in an Emergency 212

Exercises 216

Reading Skill Title and Topic Sentence（标题和主题句） 220

Reading Comprehension Forced Landing 221

Unit 21 223

Text Tourism 223

Exercises 229

Reading Skill Skimming（略读） 231

Reading Comprehension The Museum of Qin Pottery Figures(Xi'an) 233

Unit 22 234

Text Emergency and Survival Equipment 234

Exercises 239

Reading Skill Scanning（查读） 242

Reading Comprehension Take-off 243

Unit 23 245

Text Dangerous Goods 245

Exercises 249

Reading Skill Judgment and Inference（判断和推理） 252

Reading Comprehension Dangerous Goods on Board 253

Unit 24 255

Text Passenger Airport Facilities 255

Exercises 258

Reading Skill Attitude and Viewpoints（态度和观点） 262

Reading Comprehension Airports 263

Unit 25 265

Text History of Passenger Flight 265

Exercises 271

Reading Skill Exposition（说明文） 274

Reading Comprehension Airline Management 275

Unit 26 277

Text Airbus 340-500 277

Exercises 28lReading Comprehension Jetliner Construction 285