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Chapter Ⅰ Pre-flight Service 1

1.1 Guests Boarding(1) 1

1.2 Guests Boarding(2) 4

1.3 Showing the Seats 6

1.4 Arranging Luggages 10

1.5 Welcoming Announcements 14

1.6 Cabin Safety Inspection 19

1.7 How to Beat Jet 20

1.8 Qualifications of Flight Attendants 25

1.9 Pre-flight Preparation 29

Chapter Ⅱ In-flight Service 35

2.1 Flight-introduction Broadcast 35

2.2 Cabin Inspection Service 43

2.3 Broadcast Before Meal Service 46

2.4 Catering Service 49

2.5 Duty-free Goods 52

2.6 Air-sickness Service 57

2.7 Earache-problem Solving 60

2.8 Bump Problem Solving Service 64

2.9 Talk about Chinese Tea 66

2.10 Talk about Chinese Silk 68

2.11 The Basic Medical Knowledge of Flight Attendants 70

2.12 VIP Service Cases 72

2.13 Teamwork of Flight Attendants 83

Chapter Ⅲ Landing Service 89

3.1 Security Service Before Landing 89

3.2 Landing Broadcast 91

3.3 Farewell Service 94

3.4 Safety Common Sense of Taking off and Landing 100

3.5 Special Case Handling Broadcast Before Landing 107

Chapter Ⅳ Emergency Land ing 112

4.1 Impact Pose Safety Guidance 112

4.2 Oxygen Mask Using Guidance 114

4.3 Emergency Escape Guidance 118

4.4 General Knowledge of Anti-terrorism 121

Chapter Ⅴ Interview 125

5.1 Experiences 125

5.2 Personality Characteristics Introduction 130

5.3 Answering Interview Questions 134

5.4 Interview Notice 139

Chapter Ⅵ Tests 147

6.1 Flight Attendant English Test 1 147

6.2 Flight Attendant English Test 2 152

6.3 Flight Attendant English Test 3 155

Appendix Ⅰ Test Score Standard of Air-passenger Service English 160

Appendix Ⅱ Vocabularies of Air-passenger Service English 162

Appendix Ⅲ Signs in the Airpor 174

Appendix Ⅳ Airline Code 177

Appendix Ⅴ Airport Code 179