图书介绍
现代酒店服务英语 第2版pdf电子书版本下载
- 胡扬政编著 著
- 出版社： 北京：清华大学出版社
- ISBN：9787302293118
- 出版时间：2013
- 标注页数：313页
- 文件大小：33MB
- 文件页数：330页
- 主题词：饭店－商业服务－英语－口语－高等职业教育－教材
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图书目录
前台服务 4
服务技能1入住登记 4
Service Conversation 1You Are Our Guests 5
Service Conversation 2Registering a Group That Has a Reservation 6
服务技能2处理投诉和回应客人要求 12
Service Conversation 3Our Housemaid Will Bring Them to Your Room Soon 12
Service Conversation 4We Do Apologize for the Inconvenience 13
客房预订部服务 21
服务技能3客房预订 21
Service Conversation 5Accepting a Reservation 22
Service Conversation 6Recommending Other Hotels 22
服务技能4预订变更 29
Service Conversation 7Changing a Reservation 29
Service Conversation 8Canceling a Reservation for the Guest 30
礼宾部服务 37
服务技能5行李服务 37
Service Conversation 9Welcome to the Great Wall Hotel 38
Service Conversation 10Is It Charged or Free 39
服务技能6车辆预订服务 44
Service Conversation 11Calling a Taxi at the Hotel Gate 44
Service Conversation 12Car Reservation at the Concierge Desk 45
收银台服务 54
服务技能7外币兑换 54
Service Conversation 13Changing US Dollars into Chinese yuan 54
Service Conversation 14Changing at the Airport Exchange Office 55
服务技能8结账退宿 61
Service Conversation 15Checking Out in Cash 61
Service Conversation 16Checking Out by Credit Card 62
服务技能9解决账单问题 69
Service Conversation 17Explaining the Bill 69
Service Conversation 18Here Is the Money You’ve Overpaid 70
总机服务 77
服务技能10转接电话 77
Service Conversation 19Outgoing Calls 77
Service Conversation 20Incoming Calls 78
服务技能11其他服务 84
Service Conversation 21The Wake-up Call 85
Service Conversation 22Leaving the Message 85
客房服务 94
服务技能12客房服务 94
Service Conversation 23May I Do the Room Now 95
Service Conversation 24What Time Would You Like Me to Come Back 95
服务技能13客房送餐服务 100
Service Conversation 25Your Order will Arrive in 15 Minutes 100
Service Conversation 26Here Is Your Chinese Breakfast 101
服务技能14维修服务 106
Service Conversation 27The Repairman will Come to Your Room Soon 106
Service Conversation 28Repairing the Facilities in the Bathroom 107
餐厅服务 115
服务技能15 餐厅预订 115
Service Conversation 29Reserving a Table on Valentine’s Day 115
Service Conversation 30Book a Table by the Window 116
服务技能16餐厅迎客服务 124
Service Conversation 31Arranging One Table for the Non-reserved Guest 124
Service Conversation 32Arranging One Table for the Reserved Guest 125
服务技能17点菜服务 129
Service Conversation 33Can You Recommend Some Chinese Food 129
Service Conversation 34The Chinese Cuisine Is Divided into Eight Styles 130
服务技能18上菜服务与席间服务 136
Service Conversation 35Serving the Guest During the Meal 136
服务技能19结账 139
Service Conversation 36I Forgot to Bring My Wallet with Me 139
Service Conversation 37Do You Accept Credit Card 140
酒吧服务 147
服务技能20常规服务 147
Service Conversation 38Serving Drinks 147
服务技能21处理投诉和醉酒客人 155
Service Conversation 39I Am Not Happy with the Steak 155
Service Conversation 40A Drunken Guest 156
商务中心服务（一） 164
服务技能22文秘服务 164
Service Conversation 41Having the Meeting Material Copied 164
Service Conversation 42Typing of the Material 165
服务技能23收发传真服务 172
Service Conversation 43Receiving a Fax 172
Service Conversation44Sending a Fax 173
商务中心服务（二） 180
服务技能24票务服务 180
Service Conversation 45Booking a Train Ticket 180
Service Conversation 46Booking an Air Ticket 181
服务技能25委托代办服务 188
Service Conversation 47Renting Equipment 188
Service Conversation 48Postal Expressing 189
康体中心服务 198
服务技能26康体服务 198
Service Conversation 49Serving Basketball 198
Service Conversation 50Serving Bowling 200
服务技能27洗浴服务 207
Service Conversation 51Serving Sauna 208
Service Conversation 52Serving Swimming 209
服务技能28娱乐服务 218
Service Conversation 53Serving Ballroom 218
Service Conversation 54Serving Net Bar 220
会展中心服务 230
服务技能29会议服务 230
Service Conversation 55Reserving the Conference on the Phone 231
Service Conversation 56Discussing the Service Details 232
服务技能30展览服务 239
Service Conversation 57Reserving an Exhibition 240
Service Conversation 58We’re in an Urgent Need of Your Help 241
商场部服务 249
服务技能31为客人推荐商品 249
Service Conversation 59Shopping at the Jewelry and Crafts Shop 249
Service Conversation 60Shopping at the Textile and Knitwear Shop 250
服务技能32展示商品供客人挑选 257
Service Conversation 61Shopping at the Chinese Arts and Stationery Shop 257
Service Conversation 62Shopping at the Chinese Tea Counter 258
其他服务 268
服务技能33失物招领服务 268
Service Conversation 63Don’t Worry， Sir 268
Service Conversation 64Claiming My Ring 269
服务技能34寄存服务 274
Service Conversation 65Luggage Depositing 274
Service Conversation 66Safe-Deposit Box 275
服务技能35旅游信息服务 279
Service Conversation 67Showing the Way 279
Service Conversation 68Booking a Tour 280
服务技能36托婴服务 285
Service Conversation 69Baby-sitting Service 285
练习答案 290
参考文献 313