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Unit One 1

Part One Listening and Speaking:Passenger Reception 1

Part Two Announcements:Welcome and Re-check of Boarding Pass 4

Part Three Phonetics:American and British Phonetic Symbols in Contrast 6

Unit Two 8

Part One Listening and Speaking:Arranging Seats 8

Part Two Announcements:Pre-take-off Safety Check 12

Part Three Phonetics:The Vowels and Consonants 14

Unit Three 16

Part One Listening and Speaking:Arranging Baggage 16

Part Two Announcements:Baggage Check 20

Part Three Phonetics:The Pure Vowels 22

Unit Four 23

Part One Listening and Speaking:Delay 23

Part Two Announcements:Welcome after a Delayed Departure 27

Part Three Phonetics:The Diphthongs 29

Unit Five 30

Part One Listening and Speaking:Safety Check Before Take-off 30

Part Two Announcements:Safety Demonstration 34

Part Three Phonetics:The Explosive and Fricative Consonants 35

Unit Six 37

Part One Listening and Speaking:After Take-off 37

Part Two Announcements:Introduction of Flight Routes and Service Items 41

Part Three Phonetics:The Affricate,Nasal,Lateral Consonants and the Semi-vowels 43

Unit Seven 44

Part One Listening and Speaking:Drink Service 44

Part Two Announcements:Drink and Meal Services 48

Part Three Phonetics:Syllables and Word Stress 49

Unit Eight 51

Part One Listening and Speaking:Food Service（Ⅰ） 51

Part Two Announcements:Before Landing 55

Part Three Phonetics:Open Syllables and Closed Syllables 57

Unit Nine 58

Part One Listening and Speaking:Food Service（Ⅱ） 58

Part Two Announcements:Flying at Night and Stopover 61

Part Three Phonetics:Reading Rules of English Vowel Letters in Stressed Syllables 63

Unit Ten 65

Part One Listening and Speaking:Abnormal Situations in Service 65

Part Two Announcements:Apologies for Abnormal Service 69

Part Three Phonetics:Reading Rules of English Vowel Letters in Unstressed Syllables 70

Unit Eleven 72

Part One Listening and Speaking:Duty Free Sales 72

Part Two Announcements:Movies/Duty-free Sales 76

Part Three Phonetics:Reading Rules of Double Syllables 78

Unit Twelve 80

Part One Listening and Speaking:In-flight Entertainment 80

Part Two Announcements:Holidays and Festivals 84

Part Three Phonetics:Reading Rules of Multi-syllables 86

Unit Thirteen 87

Part One Listening and Speaking:Jet Lag 87

Part Two Announcements:Quarantines 91

Part Three Phonetics:Loss of Plosion and Incomplete Plosion 93

Unit Fourteen 95

Part One Listening and Speaking:Airsickness 95

Part Two Announcements:Landing 99

Part Three Phonetics:Consonants Clusters and Sound Linking 101

Unit Fifteen 102

Part One Listening and Speaking:Sick Passengers 102

Part Two Announcements:Cancellation and Staying Overnight 106

Part Three Phonetics:Reading Rules of Noun＋s/es and Verb＋ed 108

Unit Sixteen 110

Part One Listening and Speaking:Helping Passenger Find Lost Articles 110

Part Two Announcements:Waiting for Clearances 114

Part Three Phonetics:Sentence Stress 116

Unit Seventeen 118

Part One Listening and Speaking:Helping Transit Passengers 118

Part Two Announcements:Landing in Transit 122

Part Three Phonetics:Thought Patterns and Pausing 124

Unit Eighteen 125

Part One Listening and Speaking:Filling out Forms 125

Part Two Announcements:Unexpected Situations 129

Part Three Phonetics:Intonation 131

Unit Nineteen 133

Part One Listening and Speaking:Emergency Procedures 133

Part Two Announcements:Emergency Procedures 137

Part Three Phonetics:Use of the Falling Tone 139

Unit Twenty 141

Part One Listening and Speaking:Pre-arrival and After Arrival 141

Part Two Announcements:Brace for Impact 145

Part Three Phonetics:Use of the Rising Tone 147

Scripts and Answers of Part One 149

Words and Phrases for Reference 205

References 229