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Unit One Travel Service 1

Text Travel Agency 1

Dialogue 1 Enquiring about the Touring Packages 5

Dialogue 2 Enquiring about the Bus Tour Itinerary 7

Dialogue 3 Enquiring about a Tour to Lushan Mountain 9

Supplementary Reading The Tourism Industry in China 10

Exercises 13

Unit Two Seeing in the Tourists 16

Text Welcome Speech 16

Dialogue 1 Meeting a Tour Group at the Airport 19

Dialogue 2 Meeting Tourists at the Railway Station 21

Dialogue 3 Meeting Tourists before Departing for a Tour 22

Supplementary Reading Skills of Reception 24

Exercises 27

Unit Three Hotel Accommodations 30

Text Star Hotels 30

Dialogue 1 Making Reservations 34

Dialogue 2 On the Way to the Hotel 36

Dialogue 3 Checking in 38

Supplementary Reading Hilton Hotels Corporation 39

Exercises 42

Text Chinese Cooking 45

Unit Four At the Restaurant 45

Dialogue 1 Making a Reservation for a Tourist Group 49

Dialogue 2 Recommending Dishes 51

Dialogue 3 Messing up the Order 53

Supplementary Reading Chinese Tea 55

Exercises 57

Unit Five Sightseeing 60

Text The Great Wall 60

Dialogue 1 Discussing the Itinerary to the Great Wall 63

Dialogue 2 On the Way to the Great Wall 65

Dialogue 3 Visiting the Great Wall 67

Supplementary Reading Chinese Gardens 69

Exercises 71

Unit Six Transportation 74

Text Transportation and Tourism 74

Dialogue 1 Choosing Means of Public Transportation 77

Dialogue 2 Booking Flight Tickets 78

Dialogue 3 Traveling by Air 80

Supplementary Reading Private Cars in China 81

Exercises 83

Text Spring Festival 86

Unit Seven Traditional Chinese Festivals 86

Dialogue 1 Couplets for the New Year 89

Dialogue 2 Paying a Lunar New Year's Visit 91

Dialogue 3 Setting off Firecrackers 92

Supplementary Reading The Moon Festival 94

Exercises 96

Unit Eight Chinese Customs 100

Text Folk Customs of China 100

Dialogue 1 Introducing the Customs of the Dragon Boat Festival 104

Dialogue 2 Talking about Minority Festivals 105

Dialogue 3 Talking about Gifts 107

Supplementary Reading Table Manners 109

Exercises 110

Unit Nine Entertainment 114

Text Beijing Opera 114

Dialogue 1 Bungee Jumping 117

Dialogue 2 Talking about Diving 119

Dialogue 3 Watching an Acrobatic Show 120

Supplementary Reading Extreme Sports 122

Exercises 124

Text The Supermarket in China 127

Unit Ten Shopping 127

Dialogue 1 At the Souvenir Department 130

Dialogue 2 Recommending Special Chinese Products 132

Dialogue 3 At the Jewelry Counter 133

Supplementary Reading The Famous Arts of China 135

Exercises 138

Unit Eleven Handling Problems 141

Text Skills for Handling Problems 141

Dialogue 1 Dealing with Complaints about Tour Service 144

Dialogue 2 Helping with Lost Baggage 146

Dialogue 3 Helping a Sick Tourist 148

Supplementary Reading Travel Tips for Traveling Abroad 150

Exercises 152

Unit Twelve Parting with the Tourists 154

Text Farewell Speech 154

Dialogue 1 Farewell at the Hotel 157

Dialogue 2 On the Way to the Airport 159

Dialogue 3 Seeing the Tourists off at the Airport 161

Supplementary Reading How to Survive the Airport Check-in 163

Exercises 164

Keys to the Exercises 167

参考文献 196