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Chapter 1　An Introduction to Logistics 1

1.1 What Is Logistics 1

1.2　The Logistics of Business Is Big and Important 6

1.3 The Work of Logistics 11

1.4 Logistical Operations 17

Chapter 2 Customer Services 25

2.1 The Marketing and Logistics Interface 25

2.2 What Is Customer Service 30

2.3 Service-driven Logistics System 38

Chapter 3 Logistical Strategy 45

3.1 The Mission of Logistics Management 45

3.2 How Is Logistic Strategies Fit Achieved 49

Chapter 4 Inventory Strategies and Management 56

4.1 Inventory Functionality 56

4.2 Inventory Cost 59

4.3 Planning Inventory 63

4.4 Inventory Management Practices 70

5.1 The Role of Transportation 77

Chapter 5 Transportation Strategy 77

5.2 Factors Affecting Transportation Decision 82

5.3 Transportation Mode 87

5.4 Design Options for Transportation Network 95

5.5 Trade-off in Transportation Design 102

Chapter 6 Warehousing Management 107

6.1 Warehouse Role in Supply Chain 107

6.2 Warehouse Operations 113

6.3 Warehouse Planning 120

6.4 Initiating Warehouse Operations 125

Chapter 7 Logistic Information Technology 134

7.1　Importance of Information in Logistics 134

7.2　Information Technology 139

7.3 Information Technology in Practice 146

Chapter 8　Logistic Trend 151

8.1　Looking Toward the Next Decade 151

8.2　Nine Megatrends 158

参考译文 167

References 220