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Unit One Arrival 1

Lesson One 1

Dialogue 1 On an Airplane 1

Dialogue 2 Having Meals 1

Reading:Convenient Transportation of Shenyang 2

Lesson Two 7

Dialogue At the Customs 7

Reading:Customs Declaration 8

Dialogue At the airport 11

Lesson Three 11

Reading:Tips for meeting tour group at the airport 12

Lesson Four 15

Dialogue On the Way to the Hotel 15

Reading:Welcome Speech 17

Unit Two Front Office 21

Lesson One 21

Dialogue 1 Reservation 21

Dialogue 2 Accepting a Tour Group Reservation 21

Reading:Front Office Client and Types of rooms 22

Dialogue 2 Showing the Guest to His Room 27

Lesson Two 27

Dialogue 1 Reception 27

Reading:Concierge 29

Lesson Three 34

Dialogue 1 A Call to USA 34

Dialogue 2 Morning Call 35

Reading:Telephone Calls 36

Lesson Four 40

Dialogue Giving Information 40

Reading:Standard Phrase for Front Desk 41

Lesson Five 47

Dialogue 1 Complaints 47

Dialogue 2 Charging More 48

Reading:Complaints 48

Lesson Six 55

Dialogue 1 Foreign Currency Exchange 55

Dialogue 2 Paying by Credit Card or in Cash 56

Reading:Cashiers 57

Dialogue 1 Booking Seats 62

Dialogue 2 Banquet Reservations 62

Lesson One 62

Unit Three Food and Beverage 62

Reading:The Manager's Remarks 63

Lesson Two 67

Dialogue 1 Seating the Guests with a Reservation 67

Dialogue 2 Receiving the Dinners 67

Reading:Hostess 68

Lesson Three 72

Dialogue 1 Ordering in a Restaurant 72

Dialogue 2 Ordering Drinks 73

Reading:A wine captain's Introduction 74

Lesson Four 79

Dialogue 1 Normal Service for a Chinese Banquet 79

Dialogue 2 Serving the Dishes 79

Reading:Western Breakfast,Lunch and Dinner 81

Lesson Five 84

Dialogue 1 Handling Customer Complains about Food and Drink 84

Dialogue 2 Complaining about the Dishes 84

Reading:Complaints 85

Dialogue 1 Signing the Bill 90

Dialogue 2 Paying with Credit Card 90

Lesson Six 90

Reading:Restaurant Bills 91

Lesson Seven 94

Dialogue 1 Shanghai Cocktail 94

Dialogue 2 Chinese Liquors and Wines 95

Reading:Beverage Service 96

Lesson Eight 99

Dialogue 1 Western Breakfast 99

Dialogue 2 Dinner à la Carte 100

Reading:Fast Food 101

Dialogue A Bellboy Shows You to the Room 105

Lesson One 105

Unit Four Housekeeping Department 105

Reading:Bellboy 106

Lesson Two 109

Dialogue 1 Make Up the Room 109

Dialogue 2 Turn Down Service 109

Reading:Turn Down Service 110

Lesson Three 113

Dialogue 1 Room Service 113

Dialogue 2 Explaining the Minimum Charge 114

Reading:Room Service 114

Dialogue 1 Collecting the Laundry 119

Lesson Four 119

Dialogue 2 Complaints About the Laundry Service 120

Reading:Housekeeping Department 121

Lesson Five 125

Dialogue Lost and Found 125

Reading:Ways of Categorizing Hotels 126

Lesson Six 130

Dialogue Baby-sitting service 130

Reading:Housekeeping Supplies 130

Dialogue 1 Borrowing a Safety-Deposit Box 134

Dialogue 2 Borrowing an Iron Ironing Board 134

Lesson Seven 134

Reading:Safety-deposit Box 135

Lesson Eight 138

Dialogue 1 Business Center(1) 138

Dialogue 2 Business Center(2) 138

Reading:Business Center 139

Unit Five Shopping 144

Lesson One 144

Dialogue Buying a Cloisonné Ware 144

Reading:Cloisonné Wares 145

Dialogue Buying a Souvenir 148

Lesson Two 148

Reading:Porcelain 150

Lesson Three 153

Dialogue Buying the Traditional Chinese Painting 153

Reading:Traditional Chinese Painting 154

Lesson Four 158

Dialogue Buying a Piece of Jade Carving 158

Reading:Jade 160

Lesson Five 163

Dialogue Buying Cosmetics and a Watch 163

Reading:Nanjing Road 165

Lesson Six 167

Dialogue Bargain 167

Reading:Hong Kong 168

Unit Six Sightseeing 170

Lesson One 170

Dialogue Discussing the Itinerary 170

Reading 1:What Is Tourism? 172

Reading 2:Different Types of Tourists 174

Dialogue At Jiuzhaigou Valley 180

Lesson Two 180

Reading 1:Jiuzhaigou Valley 182

Reading 2:Huangguoshu Waterfall 184

Lesson Three 189

Dialogue A Trip to Yu Yuan Garden 189

Reading 1:Suzhou Garden 191

Reading 2:Humble Administrator's Garden 193

Lesson Four 198

Dialogue Sightseeing in Lushan 198

Reading 1:Mount Huangshan 200

Reading 2:Emei Shan 202

Lesson Five 207

Dialogue A Trip in Guilin 207

Reading 1:The Landscape in Guilin 208

Reading 2:The West Lake of Hangzhou 210

Lesson Six 216

Dialogue A Chat on the Scenic Spot 216

Reading 1:The Imperial Palace 217

Reading 2:The Summer Palace 220

Dialogue Visiting the Confucius Temple 225

Lesson Seven 225

Reading 1:The Great Wall 227

Reading 2:The Museum of Terra Cotta Warriors and Horses 229

Lesson Eight 235

Dialogue Chatting About the Longmen Caves 235

Reading 1:Mogao Grottoes 237

Reading 2:Chinese Murals 237

Unit Seven Departure 245

Lesson One 245

Dialogue 1 On the Way to the Scenic Spot 245

Dialogue 2 Services in the Scenic Spot 246

Reading:Facial Makeup in Peking Opera 248

Lesson Two 252

Dialogue Checking Out 252

Reading:Paying Tips in Foreign Restaurants 253

Lesson Three 257

Dialogue Seeing guests off 257

Reading:Tips for Departure 257

Lesson Four 261

Dialogue Checking in at the Airport 261

Reading:A Farewell Speech 262