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Unit 1 Preflight Briefing 1

Part One Proper Terms 1

Part Two Dialogues 2

Part Three Announcements 5

Part Four Supplementary Reading 6

Part Five Having Some Fun 7

Unit 2 Preflight Check 8

Part One Proper Terms 8

Part Two Dialogues 9

Part Three Announcements 13

Part Four Supplementary Reading 13

Part Five Having Some Fun 14

Unit 3 Boarding＆Greetings 16

Part One Proper Terms 16

Part Two Dialogues 16

Part Three Announcements 20

Part Four Supplementary Reading 21

Part Five Having Some Fun 22

Unit 4 Before Take-off Ⅰ 24

Part One Proper Terms 24

Part Two Dialogues 24

Part Three Announcements 28

Part Four Supplementary Reading 29

Part Five Having Some Fun 31

Unit 5 Before Take-off Ⅱ 32

Part One Proper Terms 32

Part Two Dialogues 32

Part Three Announcements 36

Part Four Supplementary Reading 37

Part Five Having Some Fun 38

Unit 6 Before Take-off Ⅲ 39

Part One Proper Terms 39

Part Two Dialogues 39

Part Three Announcements 44

Part Four Supplementary Reading 45

Part Five Having Some Fun 46

Unit 7 Passenger Comfort 47

Part One Proper Terms 47

Part Two Dialogues 47

Part Three Announcements 51

Part Four Supplementary Reading 52

Part Five Having Some Fun 54

Unit 8 Beverage Service 55

Part One Proper Terms 55

Part Two Dialogues 56

Part Three Announcements 60

Part Four Supplementary Reading 60

Part Five Having Some Fun 62

Unit 9 Meal Service Ⅰ 63

Part One Proper Terms 63

Part Two Dialogues 63

Part Three Announcements 67

Part Four Supplementary Reading 68

Part Five Having Some Fun 69

Unit 10 Meal Service Ⅱ 71

Part One Proper Terms 71

Part Two Dialogues 71

Part Three Announcements 76

Part Four Supplementary Reading 77

Part Five Having Some Fun 78

Unit 11 Entertainment Service 79

Part One Proper Terms 79

Part Two Dialogues 79

Part Three Announcements 84

Part Four Supplementary Reading 85

Part Five Having Some Fun 86

Unit 12 Duty-free Sales 87

Part One Proper Terms 87

Part Two Dialogues 87

Part Three Announcements 92

Part Four Supplementary Reading 93

Part Five Having Some Fun 94

Unit 13 First Aid 96

Part One Proper Terms 96

Part Two Dialogues 97

Part Three Announcements 101

Part Four Supplementary Reading 102

Part Five Having Some Fun 103

Unit 14 Safety＆Emergency Ⅰ 105

Part One Proper Terms 105

Part Two Dialogues 106

Part Three Announcements 109

Part Four Supplementary Reading 110

Part Five Having Some Fun 111

Unit 15 Safety＆Emergency Ⅱ 112

Part One Proper Terms 112

Part Two Dialogues 113

Part Three Announcements 116

Part Four Supplementary Reading 117

Part Five Having Some Fun 118

Unit 16 Delay 119

Part One Proper Terms 119

Part Two Dialogues 119

Part Three Announcements 124

Part Four Supplementary Reading 125

Part Five Having Some Fun 127

Unit 17 Diversion＆Transfer 129

Part One Proper Terms 129

Part Two Dialogues 130

Part Three Announcements 135

Part Four Supplementary Reading 136

Part Five Having Some Fun 137

Unit 18 Turbulence 138

Part One Proper Terms 138

Part Two Dialogues 138

Part Three Announcements 142

Part Four Supplementary Reading 143

Part Five Having Some Fun 145

Unit 19 Enquiries Ⅰ 146

Part One Proper Terms 146

Part Two Dialogues 146

Part Three Announcements 150

Part Four Supplementary Reading 151

Part Five Having Some Fun 152

Unit 20 Enquiries Ⅱ 153

Part One Proper Terms 153

Part Two Dialogues 153

Part Three Announcements 157

Part Four Supplementary Reading 158

Part Five Having Some Fun 159

Unit 21 Pre-landing Check 161

Part One Proper Terms 161

Part Two Dialogues 161

Part Three Announcements 165

Part Four Supplementary Reading 165

Part Five Having Some Fun 167

Unit 22 After Landing 168

Part One Proper Terms 168

Part Two Dialogues 168

Part Three Announcements 171

Part Four Supplementary Reading 172

Part Five Having Some Fun 173

Appendix 175

References 188