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PART Ⅰ ABOUT INBOUND TOUR GUIDES 3

Chapter 1 Meeting the Tourists 3

Section 1 Situational Conversations 3

Conversation 1 Meeting the New Arrivals at the Airport 3

Conversation 2 Going Through the Customs Formalities 5

Conversation 3 On the Way to the Hotel 6

Section 2 Complete the Following Passage 9

A Welcome Speech 9

Chapter 2 Accommodation 12

Section 1 Situational Conversations 12

Conversation 1 Checking in 12

Conversation 2 Handling Complaint about the Housekeeping Service 14

Conversation 3 Checking out 15

Section 2 Complete the Following Passage 16

Lily Hotel 17

Chapter 3 Dining 20

Section 1 Situational Conversations 20

Conversation 1 Seating the Guests 20

Conversation 2 At the Chinese Restaurant 22

Conversation 3 At the Western Restaurant 23

Section 2 Complete the Following Passage 25

Beijing Roast Duck 25

Chapter 4 Transportation 29

Section 1 Situational Conversations 29

Conversation 1 Asking the Way 29

Conversation 2 Booking Tickets 30

Conversation 3 Leading a Tour Group to Take the Train 32

Section 2 Complete the Following Passage 33

Public Transportation of Beijing 34

Chapter 5 Sightseeing 38

Section 1 Situational Conversations 38

Conversation 1 Conducting a Sightseeing Tour in Hangzhou 38

Conversation 2 Taking a Natural Scenery Tour in China 40

Conversation 3 Visiting the Jade Buddha Temple 41

Section 2 Complete the Following Passage 43

The Yangtze Three Gorges 44

Chapter 6 Shopping 49

Section 1 Situational Conversations 49

Conversation 1 At the Arts and Craft Store 49

Conversation 2 At the Department Store 51

Conversation 3 At the Souvenir Department 53

Section 2 Complete the Following Passage 54

Shanghai Carpet Factory 54

Chapter 7 Entertainment 61

Section 1 Situational Conversations 61

Conversation 1 Talking about the Recreation and Fitness Center 61

Conversation 2 Booking Tickets for Beijing Opera 62

Conversation 3 Making Appointment 63

Section 2 Complete the Following Passage 65

Peking Opera 65

Chapter 8 Farewell 69

Section 1 Situational Conversations 69

Conversation 1 Bidding Farewell to the Tourist 69

Conversation 2 Checking in at the Airport 70

Conversation 3 Seeing the Tourist off 72

Section 2 Complete the Following Passage 73

A Farewell Speech 73

PART Ⅱ ABOUT OUTBOUND TOUR LEADERS 79

Chapter 1 At the Airport ＆ the Duty of a Tour Leader 79

Section 1 Situational Conversations 79

Conversation 1 At the Information Desk 79

Conversation 2 At the Check-in Counter 80

Conversation 3 Going Through Security Check 81

Conversation 4 At the Transfer Desk 82

Conversation 5 Luggage Claim 83

Conversation 6 Handling the Immigration Procedures 85

Section 2 Complete the Following Passage 86

The Duty of a Tour Leader 86

Chapter 2 On Board the Plane ＆ Air Travel Tips 92

Section 1 Situational Conversations 92

Conversation 1 Asking for Drinks 92

Conversation 2 Meals on Board 93

Conversation 3 Airsickness 94

Conversation 4 Feeling a Little Cold 95

Conversation 5 Asking for Entry Cards ＆ Customs Declarations 96

Conversation 6 Inquiry 96

Section 2 Complete the Following Passage 97

Air Travel Tips to Make Your Flight Easier 98

Chapter 3 At the Hotel 103

Section 1 Situational Conversations 103

Conversation 1 Check in 103

Conversation 2 Room Service 104

Conversation 3 Wake-up Call Service 106

Conversation 4 Laundry Service 107

Conversation 5 Check Out 108

Conversation 6 Reservation 109

Section 2 Complete the Following Passage 111

Classifications of Hotel 111

Chapter 4 At the Restaurant ＆ Bar 116

Section 1 Situational Conversations 116

Conversation 1 Arranging the Tour Group to Have Meal 116

Conversation 2 Ordering Dinner 117

Conversation 3 Bill Payment 119

Conversation 4 At the Bar 120

Section 2 Complete the Following Passage 121

Western Table Etiquettes 121

Chapter 5 Shopping 126

Section 1 Situational Conversations 126

Conversation 1 Buying Cosmetics 126

Conversation 2 Buying Watches 127

Conversation 3 Buying Some Fish Oil and Sheep Oil Skin Care Items 129

Conversation 4 Buying Fruits 130

Conversation 5 Returning Goods for a Refund 131

Conversation 6 In the Duty-Free Shop 132

Conversation 7 Tax Refund 133

Section 2 Complete the Following Passage 134

Hong Kong—The Shopping Paradise 134

Chapter 6 Traffic 140

Section 1 Situational Conversations 140

Conversation 1 Taking a Taxi 140

Conversation 2 Taking a Bus 141

Conversation 3 Taking the Subway 142

Section 2 Complete the Following Passage 144

London's 5 Airports 144

Chapter 7 Sightseeing and Entertainment 148

Section 1 Situational Conversations 148

Conversation 1 Buying Admission Tickets 148

Conversation 2 Watching a Song and Dance 149

Conversation 3 Taking a Group Picture 150

Conversation 4 At the Recreational Center 151

Section 2 Complete the Following Passage 153

The Floating City without Auto 153

Chapter 8 About the Safety Abroad 159

Section 1 Situational Conversations 159

Conversation 1 Reporting to the Police 159

Conversation 2 About Security in the Hotel 160

Section 2 Complete the Following Passage 162

Safety Tips in Rome 162

Chapter 9 Making a Call 165

Section 1 Situational Conversations 165

Conversation 1 Making a Call Back to China 165

Conversation 2 Making an Overseas Call to America 166

Conversation 3 Making a Long-Distance Call 167

Conversation 4 Making a Collect Call 169

Section 2 Complete the Following Passage 170

How to Make a Phone Call to the USA from London 170

Chapter 10 At the Post Office 174

Section 1 Situational Conversations 174

Conversation 1 Posting a Letter to China 174

Conversation 2 Mailing a Parcel to China 176

Conversation 3 Buying Some Stamps 176

Section 2 Complete the Following Passage 177

Information on the U.S.Postal Service 178

Chapter 11 At the Bank 183

Section 1 Situational Conversations 183

Conversation 1 Opening a Savings Account at the Bank 183

Conversation 2 Opening a Checking Account at the Bank 185

Conversation 3 Changing Some Money at the Bank 186

Conversation 4 Drawing Some Money from the Automatic Teller Machine(ATM) 187

Conversation 5 Changing the Traveler's Check 188

Conversation 6 Changing Japanese Yen into US Dollars 189

Section 2 Complete the Following Passage 190

Credit Cards ＆ Money Exchange Abroad 191

Chapter 12 How to See a Doctor Abroad 196

Section 1 Situational Conversations 196

Conversation 1 Treating the Flu 196

Conversation 2 Treating the Virus Infection 197

Conversation 3 Prescribing 198

Section 2 Complete the Following Passage 199

How to See a Doctor in England 199

PART Ⅲ QUESTIONS ＆ ANSWERS ABOUT PROFESSIONAL GUIDES' OPERATION AND GENERAL TOURISM KNOWLEDGE 205

Chapter 1 Questions and Answers on Professional Guides' Operation 205

Chapter 2 Questions and Answers on General Tourism Knowledge 259

参考文献 295