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Human resource management 3

Culture,David Cray 3

Contents 8

List of Contributors 8

Culture,cross-national,Betty Jane Punnett 9

Acknowledgements 14

Introduction 16

Decision making,Richard Butler 27

Deconstruction analysis and management,Karen Legge 48

Downsizing,Kim Cameron 55

Groups and teams,Friso den Hertog and Thera Tolner 62

Hawthorne experiments,Jeffrey A.Sonnenfeld and Jennifer M.Myatt 72

Human capital,Anne Daly 79

Human relations,Pauline Graham 86

Human resource development,Martin Hilb 93

Human resource flows,Gary Florkowski 99

Human resource management,Randall S.Schuler 122

Industrial democracy,Tove Helland Hammer 143

Interest groups,Justin Greenwood 153

Interpersonal skills,John Hayes 160

Labour process,Chris Smith 165

Leadership,Frank Heller 174

Managerial behaviour,Rosemary Stewart 184

Occupational psychology,David Guest 201

Organization behaviour,Arndt Sorge 219

Organization culture,Geert Hofstede 237

Personnel management,George F.Thomason 256

Problem solving,Jane Cranwell-Ward 273

Productivity,Robert F.Conti 278

Stress,Jane Cranwell-Ward 285

Total Quality Management,Miryam Barad 292

Women managers in organizations,Ellen A.Fagenson-Eland and Barbara Parker 311

Work ethic,Frank Heller and S.Antonio Ruiz-Quintanilla 327

Work and leisure,Milan Zeleny 333

Work and organization systems,Greg J.Bamber and David E.Simmons 340

Global dimensions 359

Bata'system,Milan Zeleny 359

Fordism,Terry Wallace 363

Human resource management,international,Rosalie L.Tung 375

Human resource management in Europe,Chris Brewster 392

Human resource management in Japan,Yoko Sano 404

Industrial relations in developing countries,Segun Matanmi 412

Industrial relations in Europe,Colin Gill 422

Industrial relations in Japan,Koji Okubayashi 433

Industrial relations in the USA,Hoyt N.Wheeler 444

Japanization,Nick Oliver 461

Focal policy-areas of HRM 469

Careers,Peter Herriot 469

Commitment,Yoko Sano 481

Communication,W.David Rees 488

Communication,cross-cultural,Joo-Seng Tan 492

Discipline and dismissals,Derek Torrington 498

Empowerment,Adrian Wilkinson 507

Financial incentives,Ian Smith 518

Job design,Yitzhak Fried,Anne Cummings and Greg R.Oldham 532

Job evaluation,Alan Arthurs 544

Management development,Gillian Stamp 553

Motivation and satisfaction,André Büssing 566

Payment systems,Ian Kessler 579

Performance appraisal,Vandra L.Huber and Sally Riggs Fuller 596

Profit sharing and employee shareholding schemes,Richard Long 607

Recruitment and selection,Sally Riggs Fuller and Vandra L.Huber 619

Relocation,Helen De Cieri and Sara L.McGaughey 631

Training,Paul Taylor 643

Training,economics of,Paul Ryan 655

Industrial and labour relations 665

Collective bargaining,George Strauss 665

Corporatism,Colin Crouch 677

Employee deviance,Gerald Mars 686

Employee relations,management of,John Purcell 693

Employers' associations,Wyn Grant 704

Employment and unemployment,economics of,Robert J.Flanagan 713

Employment law,R.C.Simpson 727

Equal employment opportunities,Robin J.Kramer 736

Flexibility,Paul Blyton 745

Industrial conflict,Paul K.Edwards 755

Industrial and labour relations,Michael Poole 772

Industrial sabotage,John M.Jermier and Walter Nord 791

Mondragón,William Foote Whyte 797

Negotiation skills,Lisa Hope Pelled 802

Third party intervention,George F.Thomason 807

Trade unions,Roy Adams 817

Biographies 829

Argyris,Chris,Craig Lundberg 829

Bedaux,Charles E.,Ian Kessler 835

Braverman,Harry,Chris Smith 839

Clegg,Hugh Armstrong,William Brown 847

Dunlop,John Thomas,Michael Poole 853

Flanders,Allan,Chris Rowley 860

Follett,Mary Parker,Pauline Graham 866

Ford,Henry,Ian Glover 871

Gilbreth,Frank Bunker and Gilbreth,Lillian Evelyn Moller,Pauline Graham 880

Gouldner,Alvin W.,John Eldridge 887

Herzberg,Frederick,Philippe Bernoux 892

Ishikawa,Kaoru,Mohamed Zairi 899

Mayo,George Elton,Richard Gillespie 905

Ohno,Taiichi,Robert F.Conti 910

Peters,Thomas J.,Morgen Witzel 914

Reich,Robert M.,Charles Hampden Turner 919

Schuler,Randall S.,John Storey 925

Taylor,Frederick Winslow,Malcolm Warner 931

Ueno,Yoichi,L.I.Okazaki-Ward 936

Index 945