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Unit 1 导游员 1

Part Ⅰ ABC for Tour Guides 1

Part Ⅱ Welcome Speech 4

Part Ⅲ Situational Dialogue 6

Part Ⅳ Practical Writing for Tourism 9

Unit 2 旅行计划 10

Part Ⅰ ABC for Tour Guides 10

Part Ⅱ Method of Introduction 12

Part Ⅲ Tourist Site 14

Part Ⅳ Simulated Introduction 16

Unit 3 接团准备 18

Part Ⅰ ABC for Tour Guides 18

Part Ⅱ Situational Dialogue 21

Part Ⅲ Ethnic Culture 24

Part Ⅳ Practical Writing for Tourism 25

Unit 4 入住酒店 27

Part Ⅰ ABC for Tour Guides 27

Part Ⅱ Method of Introduction 29

Part Ⅲ Tourist Site 30

Part Ⅳ Simulated Introduction 32

Unit 5 饮食服务 35

Part Ⅰ ABC for Tour Guides 35

Part Ⅱ Situational Dialogue 37

Part Ⅲ Ethnic Culture 41

Part Ⅳ Practical Writing for Tourism 42

Unit 6 特殊要求 44

Part Ⅰ ABC for Tour Guides 44

Part Ⅱ Method of Introduction 47

Part Ⅲ Tourist Site 48

Part Ⅳ Simulated Introduction 50

Unit 7 带团技巧 52

Part Ⅰ ABC for Tour Guides 52

Part Ⅱ Situational Dialogue 54

Part Ⅲ Ethnic Culture 58

Part Ⅳ Practical Writing for Tourism 59

Unit 8 游客心理 63

Part Ⅰ ABC for Tour Guides 63

Part Ⅱ Method of Introduction 65

Part Ⅲ Tourist Site 67

Part Ⅳ Simulated Introduction 69

Unit 9 娱乐活动 72

Part Ⅰ ABC for Tour Guides 72

Part Ⅱ Situational Dialogue 73

Part Ⅲ Ethnic Culture 77

Part Ⅳ Practical Writing for Tourism 79

Unit 10 带团购物 81

Part Ⅰ ABC for Tour Guides 81

Part Ⅱ Method of Introduction 83

Part Ⅲ Tourist Site 84

Part Ⅳ Simulated Introduction 87

Unit 11 带团事故（1） 89

Part Ⅰ ABC for Tour Guides 89

Part Ⅱ Situational Dialogue 91

Part Ⅲ Ethnic Culture 94

Part Ⅳ Practical Writing for Tourism 96

Unit 12带团事故（2） 97

Part Ⅰ ABC for Tour Guides 97

Part Ⅱ Method of Introduction 99

Part Ⅲ Tourist Site 100

Part Ⅳ Simulated Introduction 102

Unit 13遗失证件、行李 104

Part Ⅰ ABC for Tour Guides 104

Part Ⅱ Situational Dialogue 107

Part Ⅲ Ethnic Culture 110

Part Ⅳ Practical Writing for Tourism 112

Unit 14游客走失 115

Part Ⅰ ABC for Tour Guides 115

Part Ⅱ Method of Introduction 117

Part Ⅲ Tourist Site 118

Part Ⅳ Simulated Introduction 120

Unit 15生病与护理 122

Part Ⅰ ABC for Tour Guides 122

Part Ⅱ Situational Dialogue 124

Part Ⅲ Ethnic Culture 128

Part Ⅳ Practical Writing for Tourism 129

Unit 16急救 132

ABC for Tour Guides 132

Part Ⅱ Method of Introduction 135

Part Ⅲ Tourist Site 136

Part Ⅳ Simulated Introduction 138

Unit 17交通事故 141

Part Ⅰ ABC for Tour Guides 141

Part Ⅱ Situational Dialogue 143

Part Ⅲ Ethnic Culture 146

Part Ⅳ Practical Writing for Tourism 148

Unit 18治安事故与火灾 152

Part Ⅰ ABC for Tour Guides 152

Part Ⅱ Method of Introduction 154

Part Ⅲ Tourist Site 156

Part Ⅳ Simulated Introduction 158

Unit 19宗教与法规 161

Part Ⅰ ABC for Tour Guides 161

Part Ⅱ Situational Dialogue 163

Part Ⅲ Ethnic Culture 166

Part Ⅳ Practical Writing for Tourism 167

Unit 20退团与延期 169

Part Ⅰ ABC for Tour Guides 169

Part Ⅱ Method of Introduction 170

Part Ⅲ Tourist Site 171

Part Ⅳ Ethnic Culture 173

Part Ⅴ Simulated Introduction 175

Unit 21投诉 177

Part Ⅰ ABC for Tour Guides 177

Part Ⅱ Situational Dialogue 178

Part Ⅲ Ethnic Culture 182

Part Ⅳ Practical Writing for Tourism 183

Unit 22送客离站 185

Part Ⅰ ABC for Tour Guides 185

Part Ⅱ Farewell Speech 187

Part Ⅲ Method of Introduction 189

Part Ⅳ Tourist Site 190

Part Ⅴ Simulated Introduction 192

Part Ⅵ Practical Writing for Tourism and Travel 194

参考答案 196

参考书目 199